@Sujan wrote:
I moderate a technical community that is used by many as a support channel: “I have this problem, help me fix it”. This is totally fine, that is how it is supposed to be used. Unfortunately many of these “drive by” users and topic are of very low quality: Didn’t read the docs, didn’t read the error message he got, underlying problem is not related to the software at all or similar. That’S also fine and we are working on things to improve this.
Problem is: The few “deeper” or more advanced discussions get lost in the noise.
Right now the forum is grouped by “component”, so which part of the software a user has a problem with. Most of the topics get posted in the “main software” category, only some into one of the “child component” categories.
The initial idea was to create a “beginner”, “newbie” or “support” category (or whatever name is not too pejorative), but of course these users won’t think of their question as this and will still use the main category and this could also mean we create a “ghetto” of questions nobody bothers to answer.
The other plan was to create an “advanced” category, but this would detain well written and researched posts of new users as they won’t feel welcome in this category. Also some would of course try to abuse this and post their lower quality questions in there to get the “advanced” people to reply.
Any thoughts?
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