@badevguru wrote:
I am trying to get Discourse to engage Zendesk by setting up the support address as an account that people can PM. The PM should shoot an email in to Zendesk. From there I should be able to file responses in Zendesk which generate a response email back to discourse which should get added to the PM topic. Instead, Discourse is rejecting the email from Zendesk with the following error message:
We're sorry, but your email message to ["forum-replies+0ad32e9acaf9153383d272fb0ab3eca8@openrov.com"] (titled [Request received] [OpenROV Forums] [PM] New test message that should go in zendesk) didn't work. The topic is not found, it may have been deleted. If you believe this is in error, contact a staff member.
However, If I reply to the reply address from another account, it goes through no problem.
The following is the raw message that was sent from zendesk. Are there some subtle rules that are having an issue with the
support+id199@openrov.zendesk.com
address? Is it the multipart email?Delivered-To: forum-replies+0ad32e9acaf9153383d272fb0ab3eca8@openrov.com Received: by 10.27.91.17 with SMTP id p17csp875057wlb; Tue, 10 Feb 2015 13:47:52 -0800 (PST) X-Received: by 10.194.109.9 with SMTP id ho9mr55544771wjb.29.1423604872331; Tue, 10 Feb 2015 13:47:52 -0800 (PST) Return-Path: <support@openrov.zendesk.com> Received: from out2.pod4.sac1.zdsys.com (out2.pod4.sac1.zdsys.com. [192.161.146.69]) by mx.google.com with ESMTPS id o10si31193110wjx.108.2015.02.10.13.47.51 for <forum-replies+0ad32e9acaf9153383d272fb0ab3eca8@openrov.com> (version=TLSv1.1 cipher=ECDHE-RSA-RC4-SHA bits=128/128); Tue, 10 Feb 2015 13:47:52 -0800 (PST) Received-SPF: pass (google.com: domain of support@openrov.zendesk.com designates 192.161.146.69 as permitted sender) client-ip=192.161.146.69; Authentication-Results: mx.google.com; spf=pass (google.com: domain of support@openrov.zendesk.com designates 192.161.146.69 as permitted sender) smtp.mail=support@openrov.zendesk.com; dkim=pass header.i=@zendesk.com; dmarc=pass (p=NONE dis=NONE) header.from=zendesk.com Received: from zendesk.com (work4.pod4.sac1.zdsys.com [10.100.5.14]) by out2.pod4.sac1.zdsys.com (Postfix) with ESMTP id 76694211A7F8 for <forum-replies+0ad32e9acaf9153383d272fb0ab3eca8@openrov.com>; Tue, 10 Feb 2015 21:47:50 +0000 (UTC) Date: Tue, 10 Feb 2015 21:47:50 +0000 From: OpenROV <support@openrov.zendesk.com> Reply-To: OpenROV <support+id199@openrov.zendesk.com> To: Brian Adams <forum-replies+0ad32e9acaf9153383d272fb0ab3eca8@openrov.com> Message-ID: <X63A1VDG_54da7c864dda1_3cf53fdd4d0cd338130394_sprut@zendesk.com> In-Reply-To: <X63A1VDG@zendesk.com> Subject: [Request received] [OpenROV Forums] [PM] New test message that should go in zendesk Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_54da7c866f5cb_3cf53fdd4d0cd3381304141"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Auto-Response-Suppress: All Auto-Submitted: auto-generated X-Mailer: Zendesk Mailer X-Delivery-Context: event-id-16904952239 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=zendesk.com; q=dns/txt; s=zendesk1; t=1423604870; bh=F3vbRBniojK4Gs+AEz4TKGIF1VI4FbTXH0KcpetPi7M=; h=date:from:reply-to:to:message-id:in-reply-to:subject:mime-version:content-type:content-transfer-encoding; b=Mb9AdhS+PmA1fViU6C9JM9TUwZHl5IORj+ru8iT1PJlEzcPegJnc1vbaKQZ7zH2aAxVTUPYdr2Seom7EjpWJthUxPqNQN+4/4KKNyGaii0Xvb2OjfqgUn3Vu1TFcNChLstvydqaW6RkASWMVQiU/nJoTZiVPah1+HqHpG1MsLBc= ----==_mimepart_54da7c866f5cb_3cf53fdd4d0cd3381304141 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## [Request received] [OpenROV Forums] [PM] New test message that should go = in zendesk Your request, request #(199) has been received. Please allow 24-48 hours = for a reply. To add additional comments, reply to this email. ---------------------------------------------- Brian A, Feb 10, 11:47 Just assign to Brian A so he can test the reply functionality. Posted by badevguru on 02/10/2015 --- To respond, reply to this email or visit https://forum.openrov.com/t/new-= test-message-that-should-go-in-zendesk/2239/1 in your browser. To unsubscribe from these emails, visit your [user preferences](https://f= orum.openrov.com/my/preferences). -------------------------------- This email is a service from OpenROV. [X63A-1VDG]= ----==_mimepart_54da7c866f5cb_3cf53fdd4d0cd3381304141 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://ww= w.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html> <head> <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8= " /> <style type=3D"text/css"> table td { border-collapse: collapse; } = </style> </head> <body style=3D"width: 100%!important; margin: 0; padding: 0;"> <div style=3D"padding: 10px ; line-height: 18px; font-family: 'Lucida G= rande',Verdana,Arial,sans-serif; font-size: 12px; color:#444444;"> <div style=3D"color: #b5b5b5;">##- Please type your reply above this = line -##</div> <p>Your request, request #(199) has been received. Please allow 24-48= hours for a reply.</p><p>To add additional comments, reply to this email= .</p><p></p><div style=3D"margin-top: 25px" data-version=3D"2"><table wid= th=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0"><tr><td widt= h=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;"> = <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0"= style=3D" table-layout:fixed;"><tr><td valign=3D"top" style=3D"padding: = 0 15px 0 0;width: 40px;"> <img alt=3D"Brian Adam" height=3D"= 40" src=3D"http://www.gravatar.com/avatar/dd066e70b85ab560d7517c4afa98147= 4?size=3D40&default=3Dhttps%3A%2F%2Fassets.zendesk.com%2Fimages%2Ffra= me_user.png&r=3Dg" style=3D"height: auto; line-height: 100%; outline:= none; text-decoration: none; -webkit-border-radius: 5px; -moz-border-rad= ius: 5px; border-radius: 5px;" width=3D"40" /></td> <t= d width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top"> = <p style=3D"font-family: 'Lucida Grande','Lucida Sans Unicode','Lucid= a Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; ma= rgin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;"> = <strong>Brian Adams</strong> </p> <p style=3D"font= -family: 'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Taho= ma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; m= argin-top: 0; padding: 0; color:#bbbbbb;"> Feb 10, 11:47 = </p> <p style=3D"line-height= : 22px; font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',V= erdana,Tahoma,sans-serif; margin-top: 15px; margin-bottom: 15px; font-siz= e: 14px; color:#2b2e2f;"> Just assign to Brian A so he can test the re= ply functionality. </p> <p style=3D"line-height: 22px; font-family:'Luc= ida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif= ; margin-top: 15px; margin-bottom: 15px; font-size: 14px; color:#2b2e2f;"= > Posted by badevguru on 02/10/2015 </p> <p style=3D"line-height: 22= px; font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verda= na,Tahoma,sans-serif; margin-top: 15px; margin-bottom: 15px; font-size: 1= 4px; color:#2b2e2f;"> </p> <p style=3D"line-height: 22px; font-fami= ly:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,san= s-serif; margin-top: 15px; margin-bottom: 15px; font-size: 14px; color:#2= b2e2f;"> </p> <p style=3D"line-height: 22px; font-family:'Lucida Gr= ande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; marg= in-top: 15px; margin-bottom: 15px; font-size: 14px; color:#2b2e2f;"> <= br /> ---<br /> To respond, reply to this email or visit <a href=3D"htt= ps://forum.openrov.com/t/new-test-message-that-should-go-in-zendesk/2239/= 1">https://forum.openrov.com/t/new-test-message-that-should-go-in-zendesk= /2239/1</a> in your browser. </p> <p style=3D"line-height: 22px; font-f= amily:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,= sans-serif; margin-top: 15px; margin-bottom: 15px; font-size: 14px; color= :#2b2e2f;"> To unsubscribe from these emails, visit your [user prefere= nces](<a href=3D"https://forum.openrov.com/my/preferences">https://forum.= openrov.com/my/preferences</a>). </p> <= /td> </tr></table></td> </tr></table></div> <div style=3D"color: #aaaaaa; margin: 10px 0 14px 0; padding-top: 10p= x; border-top: 1px solid #eeeeee;"> This email is a service from OpenROV. 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